College of Policing

The Challenge

The College of Policing (COP) is a not-for-profit organisation that aims to improve standards in the Police Service, improving consistency in service across England and Wales. They use knowledge and research to develop an evidence-based approach to policing. 

COP required a fully integrated, scalable CMS system to provide membership log-in, bring in their Professional Development Systems (CPD) and include a new eCommerce functionality for booking  training courses and events. The system also needed to provide online CPD profiles for all 300,000 Police Officers in the UK. 

The Solution

Our certified, in-house Umbraco experts worked with COP to deliver a highly complex, secure online solution, built around robust IA and bespoke content filtering that catered for different data levels. We worked to define user stories, and using iterative and agile working processes, researched and planned user journeys to build an informed, interactive site IA. We then worked with COP to refine journeys and to prioritise functional requirements to best fit their budget and timescales.


The Results

COP now have a secure, flexible and scaleable solution that complies with the wider Secure Police Network.

The system provides full membership profile management with real-time capacity management. Their high security, fully integrated CRM assigns membership levels and enables tailoring of permission settings that vary access to different levels of data and content.

The new eCommerce function has enabled purchase of CPD materials, training courses and events tickets, meaning an efficient, user-friendly and secure online solution.

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